Everything you need to know
Please select the country you are returning your item(s) from:
We understand that there are times when you may need to return an item. We have tried to make our returns process, and any related charges, as straightforward as possible. To return your item you will need to have your invoice number handy (this can be found on your confirmation email or paper invoice).
To get started with the return please enter your invoice number and email address below.
Your invoice number always starts with CI , which will either have been emailed to you or included in the package with the item(s) you ordered. You will find the invoice number located below the company logo and address. The invoice number is also printed on the yellow sticky label attached to each individual item. Please Note: The input box is case sensitive, so please take care when entering your invoice number & email address.
When returning an item from outside the UK we ask that you cover the cost of postage in all circumstances.
Please note that you have 30 days to return the item(s) once you have received your items. If you change your mind and decide to keep the item(s) you don't need to contact us as in the event we do not receive your return within 30 days of the return pack being despatched we will simply cancel your request.
For more information regarding returns please carefully review our terms and conditions.
To begin your return, simply complete the online form above within 14 days of receiving you order (you will need to have your invoice number handy, this can be found on your confirmation emails or paper invoice.)